Following are a few answers to all kinds of questions you may have in order to clarify doubts that all of you may have about our business model.
Do you ship internationally?
No we do not ship internationally. But we are covering the Whole USA.
How long will it take to receive my order?
Once the order is placed, it shall take 3 to 6 days, to reach you. However if you are looking for something urgent we also providing 2nd day and same day Shipment as well.
Which couriers do you use?
For deliveries within USA, we use FedEx as our courier.
Can I track my delivery?
Yes, you can track your orders. As soon as your order is shipped you shall receive a shipping confirmation message from the courier via email with tracking information. You can also use our "Track my Order" option to track your shipping.
How much does delivery cost?
Hey! We are unique; we don’t bother you with shipping cost. Lelaan.com offers its customers FREE SHIPPING on all its products.
Can I have my order delivered to a different address to my billing address?
Yes, of course if you are placing the order as gift or would like to place the order to another address, when putting shipping information on our checkout page just click on "Use Different Address" and you can enter your desired address on the page.
If an item is out of stock, can I still order it?
If an item is out of stock, you can always add it your wish list. We will make sure to give your order 1st priority as soon as it hits the inventory we will send you an update on your email.
Can I cancel or amend an order online?
The orders if needed to be cancelled or amended can be done so. Lelaan.com shall gladly offer an exchange or refund within 30 days of receipt
(Excluding delivery & service charges)
Which payment options do you accept?
We accept VISA, Master Card, Discover and American Express, however you can also send us an order using PayPal.
What currencies can I pay in?
You shall pay in US Dollars ($).
Is the ordering process secure?
Yes we maintain maximum level of security Lelaan.com is SSL certified and we are using First Data as our Merchant.
Can I order without registering?
Yes you can order without registering with us, our policy is simple to make your shopping experience quick and easy for you.
Do you share my personal information with third parties ?
Any information that you share with us is absolutely secure and stays with us. We respect your security and maintain it to the maximum level.
What should I do if i forget my password or if I have trouble logging in?
If you cannot sign in or you have forgotten your password, no need to panic.
Go to login; Click “Forgot my Password”.
Follow the instructions you receive from us & you should be well able to recover your password.
How can I be sure that my order has been received?
You will receive a confirmation email by the Lelaan.com that your order has been securely been delivered to its correct destination via our defined courier.
How can I view the status of my order?
You can track your orders. As soon as your order is shipped you shall receive a shipping confirmation message from the courier via email with tracking information. You can also use our "Track my Order" option to track your shipping.
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